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Toyota Highlander Reviews

 

  
  
  
  


Are you interested in finding out as much about the Toyota Highlander as you can? Ira Toyota of Manchester would like to help you accomplish this. We’ve created several reviews listed below to give you access to the kind of information necessary to determine whether or not this SUV has what it takes to handle your everyday travels around Amherst, Manchester, Derry, and beyond.

Get started clicking on the links to learn more or skip to browsing our Toyota Highlander inventory online.


Our Toyota Highlander Reviews


Toyota Highlander Reviews

Toyota Highlander: Style Features

The Highlander can certainly turn heads. In terms of its exterior, it makes this happen with the 18-inch painted alloy wheels that come standard. The following wheels are available for an even bigger splash:

  • 18-inch machined-finish alloy wheels
  • 20-inch chrome wheels
  • 20-inch alloy wheels

The standard front grille in Material Black with silver paint surround, the available front grille in black paint with chrome-plated surround, and the available front grille in black paint and chrome-plated surround with front lower bumper in silver finish are other aspects of style that are well worth mentioning. With these choices at your disposal, you’ll have the opportunity to see to it that your Toyota Highlander reflects your personal tastes.


Toyota Highlander Reviews

Toyota Highlander: Optimal Comfort Features

The Toyota Highlander comes standard with three-zone automatic climate control that utilizes individual temperature settings for the driver, the front-seat passenger, and the rear-seat passengers as well as vents for the second and third rows. No matter what the weather might be doing outside, you can be sure everyone inside the cabin will get nothing but comfortable temperatures.


Toyota Highlander Reviews

Toyota Highlander: Useful Technology

Features like the available Qi-compatible wireless smartphone charging are sure to come in handy on those longer drives. This one helps out by letting everyone onboard leave their charger cords at home. Plus, its charge indicator light allows everyone to make sure they get their turn.


Dive Into These Toyota Highlander Reviews!

As you can see, the Highlander certainly packs a punch. Go ahead and read through the reviews to find out what else it can do. Once you’re sure it’s right for your Derry, Amherst, or Manchester commutes, contact us here at Ira Toyota of Manchester to check it out in person. We’ll be able to get you all fixed up with a convenient time for your test drive.


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DealerRater Nov 12, 2026

Brought my 2018 Rav4 for oil change tire rotation and safety inspection. The tire rotation was not done but I was charged for it.

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DealerRater Nov 11, 2026

I bought a used 3023 Toyota Tundra. I had made an appointment and they had the truck ready and waiting for me. The Salesman, Phillip, was great to work with. We agreed on a price with no haggling.

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DealerRater Nov 11, 2026

John was great and the technicians did great work. I feel confident in my vehicle.

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DealerRater Nov 10, 2026

⭐️⭐️⭐️⭐️⭐️ Chris was amazing to work with when I purchased my Tacoma! He made the entire experience smooth and enjoyable. The whole team, from sales to financing, was friendly, professional, and helpful every step of the way. Thank you, Chris and everyone involved, for taking such great care of me. I love my Tacoma and highly recommend this team! 🚘🙌

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DealerRater Nov 9, 2026

I’ve always been happy with the service I’ve gotten at the dealership they’ve been courteous and done things in a timely matter

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DealerRater Nov 9, 2026

Ira has always been efficient and thorough with the service of my truck. They are more prompt than most other service providers.

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DealerRater Nov 8, 2026

Great service - really nice people. Care about customers and getting them taken care of and dealt with in a Finely fashion.

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DealerRater Nov 7, 2026

Service department was great including my service advisor John Oliver. Taking good care of my older Toyota. Thank you.

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DealerRater Nov 6, 2026

Service advisor JMac was very through and knowledge. Service are was clean and orderly. After service my truck was inside so I didn’t have to get wet looking for it

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DealerRater Nov 5, 2026

Even thought we had bought our Highlander from another dealership, albeit another GROUP 1 outlet, we were welcomed like regular customers. Jaydan had us checked in, in no time flat! Before the evening had set in we received visual recommendations with ability to approve (or not) the work to be completed. With a few hours service was completed a and vehicle ready to be collected!

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DealerRater Nov 5, 2026

I was helped by Toyota dealership employee Jermaine Lopez. He went way above and beyond to assist me with my vehicle. He made sure my vehicle was repaired and even helped me get a new replacement key for my vehicle. All repairs were completed same day. He has the utmost honesty & integrity. The best customer service I have ever received from a dealership and possibly the best I’ve ever received anywhere.

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DealerRater Nov 5, 2026

Prompt and courteous. Associate was very helpful and made the experience very easy. Highly recommend.

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DealerRater Nov 3, 2026

Very friendly and helpful, everyone I came in contact with was respectful and answered all questions I had.

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DealerRater Nov 3, 2026

The customer service was amazing. Got me in and out in a reasonable time. Everything was great. Tha k you guys again.

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DealerRater Oct 31, 2026

Purchased 2019 Corolla for my newest driver . This was my 12th purchase from Ira Toyota of Manchester. As always it was a great experience. My Salesperson Jenelle was professional and made it a great experience. Finance manager Robert Paige was easy to work with and went over all the financial information with me , even explaining my different options for approval with several lenders 100% transparent. The management staff were great as well Ricky Despres the General Sales Manager came over to me to thank me for my purchase as well , made me feel appreciated! The General manager John McCarthy even stopped by ... Read More

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DealerRater Oct 29, 2026

Were attentive to my needs and willing to work with us to get where we wanted to be.

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DealerRater Oct 29, 2026

I was extremely happy when I purchased my 2024 RAV Hybrid. My salesperson Keith was extremely pleasant and knowledgeable. Every visit to the Service Dept has been an easy and pleasant experience. Every employee has been friendly, courteous and very professional.

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DealerRater Oct 29, 2026

The service department coordination is extremely efficient and personable as exemplified by Shawn Scott. I always feel that my vehicle is as safe as possible each time I leave the dealership.

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DealerRater Oct 28, 2026

Customer service is not responsive. I had to email my service technician 6 times before getting an answer. All I was looking for was a timeline of a part that was ordered. The only time I heard from back was when the part came in over a month after it was supposed to. This has been a very poor experience that makes me want to get my services elsewhere.

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DealerRater Oct 24, 2026

The only complaint I have is that the dealer did NOT tell me about the "shop supplies" charge unti. AFTER the quoted price. He took it off but getting charged for something that was not approved is borderline bate and switch! I will be asking for how much "shop supplies" are before the service in the future.

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DealerRater Oct 24, 2026

10/24/26 visit have been coming up here from Massachusetts since about 1996. Always have a wonderful experience and that includes today as I had getting my car serviced here today. service provider Jaden Sandoval was wonderful, knowledgeable, polite,respectful and courteous. We are very thankful to have had the pleasure to work with him We give him A+++++++

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DealerRater Oct 23, 2026

Awesome! the car I wanted was extremely hard to find but they found it for me everything I wanted.

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DealerRater Oct 23, 2026

Accommodating, easy scheduling, constant contact on vehicle’s status and what to expect. Attentive customer service-I felt informed and valued

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DealerRater Oct 23, 2026

Very efficient operation with friendly service It is a pleasure to bring my car there for service

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DealerRater Oct 17, 2026

Always a good experience at IRA Toyota of Manchester and always leave there satisfied. Maybe on the expensive side but I'm getting genuine quality Toyota parts installed and or fixed by a trained Toyota mechanic and that's worth it IMO. They know exactly what to do and the correct way of doing it. In my 20 years of my serviced Tacoma, I've always been happy with their work.

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DealerRater Oct 15, 2026

Staff are very professional and courteous. Highly knowledgeable technicians and great recommendations for your vehicle. I had a great experience.

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DealerRater Oct 15, 2026

10/10 one of the best car customer service I’ve ever experienced so far. They keep you up to date what is needed to be done every step along the way, estimated time frame for completion, they take care of you as a customer, very friendly and positive attitude, very helpful, and they look after your car they make sure everything was the same when it arrived. One of the best customer service experience I had in years. I will continue to go back until I’m not a Toyota owner anymore and I’ve brought my hev Camry in April 2026 ... Read More

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DealerRater Oct 13, 2026

A huge Thank you to Shantel Frost and a service advisor Danielle. Both are extremely compassionate and helpful to my issues and concerns. They helped me a great deal with my Truck, even though it's not a Toyota. I highly recommend you reach out to either of them for your needs!!!

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DealerRater Oct 12, 2026

Kristopher was very helpful and kind, however once we got into the finest room, the experience was less than enjoyable; the arrogance and attitude was off-putting. If it weren't for the experience with Kristopher, i would have ended the deal.

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DealerRater Oct 12, 2026

Had a appointment and still Took 2 hours for an oil change and tire rotation, and the never mentioned a cost for rotation and feel there and feel there is deception hiding price of rotation, I was quoted $79 for oil change and rotation came up with no cost amount when I made appointment on computer. On computer screen said two services scheduled and will cost $79. Took picture of appointment from computer screen show to service clerk and feel price was deceptive.

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DealerRater Oct 10, 2026

Mo was great to work with. He really went ablove anr beond to help me and my wife get a new rav4. Highly recommend him and Ira Toyota of Manchester

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DealerRater Oct 9, 2026

Great no pressure very friendly and helpful. Back for service and so easy to work with. Best dealership experience ive ever had.

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DealerRater Oct 7, 2026

It was a great experience I worked with Jermaine and he was very helpful, explained everything so I understood what was going on I would work with him again !!!! Doreen Sica

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DealerRater Oct 6, 2026

Mo was excellent to work with! He provided me with exceptional communication throughout the car buying process and made it effortless on my part, I just had to show up, sign and drive the car off the lot! Will never work with anyone else and will only be purchasing through this dealership in the future!

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DealerRater Oct 1, 2026

Super service. Great service managers. Very comfortable customer waiting area with snacks and drinks and tv

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DealerRater Sep 30, 2026

Always outstanding service. They take great care to assure i understand every aspect of repairs before touching the car.

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DealerRater Sep 29, 2026

Had appt for recall Arrived and was told there were no parts available? What gives?

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DealerRater Sep 28, 2026

I was assisted by Fran who was very helpful and easy to work with. He did not try to upsell me ANYTHING. I was looking to buy an XSE but due to limited supply I ended with an SE instead, which I’m actually more content with due to the lower financial liability. Fran was helpful in identifying a vehicle that matched my preferences after the XSE was not available in the short term. The back office support was as straightforward and respectful. Great dealership overall, and great deal.

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DealerRater Sep 25, 2026

Great salesman. Not pushy, explained everything to.me answered all my questions. Thank for the great experience of buying a vehicle.

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DealerRater Sep 23, 2026

IRA Toyota of Manchester was an amazing dealership. I had an amazing experience from the moment I walked into the door to the moment I picked up my new car. All of the staff were extremely friendly, warm and welcoming! Steven was incredibly helpful and educational through the whole process and made a potentially stressful situation smooth and easy. I also felt very valued, heard and important as a customer! Thank you Steven! I love my new car and I can’t wait for my future with IRA Toyota of Manchester!!

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DealerRater Sep 22, 2026

Very transparent and easy to talk to. No hidden fees or charges. Explain everything that was needed.

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DealerRater Sep 21, 2026

Salesmen was great, helped me with all my question and the team overall hit all my targets.

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DealerRater Sep 20, 2026

Great service no high pressure sales Mo was my salesman and he did a great job

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DealerRater Sep 20, 2026

Clean and comfortable waiting area. Pleasant and polite staff. The wait time seemed a little long but the job was very professional.

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DealerRater Sep 19, 2026

Ricky and Fran met with us right away and they were friendly, respectful, and professional.

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DealerRater Sep 19, 2026

Alex Santiago was awesome. He was very professional and super helpful through out the whole process.

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DealerRater Sep 17, 2026

Nice folks. Bring all my service work there (not just Toyotas). Been going there for a decade plus. I have recommended Ira Toyota (soon to change to group 1).

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DealerRater Sep 17, 2026

Bryan Barnard was great to work with. He provided clear and timely updates making made it a good experience.

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DealerRater Sep 16, 2026

I was waiting for about three hours for the entire service and got no update from my service advisor. I had to go out to find them after no response for over 15 minutes when they said my car done

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DealerRater Sep 16, 2026

I came into the dealership knowing exactly what I wanted from the website. The salesperson was excellent! Knowledgable about the car, was able to answer all my questions, was not trying to upsell, and even helped push up the value of my trade-in, which I was super appreciative. Everyone was so helpful and friendly and really cared about my business and saw me as a person and not a commission. That kind of experience really drives me to come back when I’m ready for something new and to recommend to friends!

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DealerRater Sep 14, 2026

Great job. Had my battery replaced. Checked afterwards and they coated connections with an anti-corrosive and terminal protection grease. Also added air in one of my tires that was low without me even asking. My Advisor, Jameson, was super helpful and knowledgeable .

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DealerRater Sep 13, 2026

Service here is incredible. Quick and easily booked via text. Waiting room has great snacks and an awesome coffee machine. Restrooms are clean. And I didn't even know when I bought my RAV 4 that I'd get the first five tune-ups for free!!!

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DealerRater Sep 13, 2026

A great experience overall. We bought our new truck here and the process was very smooth. They weren't pushy & no over the top sales pitches. Thank you!

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DealerRater Sep 10, 2026

Jaden was thorough and he explained what they would do. He was easy to work with

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DealerRater Sep 10, 2026

I was very pleased with the entire process from start to finish from to salesman, his manager and the financial advisor. They made a deal that was very fair! I left very pleased that day driving away in my Camaro!

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DealerRater Sep 9, 2026

I have completely lost confidence in Ira Toyota of Manchester after my most recent service experience. I brought my 2021 Toyota RAV4 in for service and was initially told that the oil pan drain plug threads were cross threaded and stripped and that the oil pan needed to be replaced. This immediately concerned me because my oil changes have been performed through Toyota, including an oil change at this dealership only approximately two months ago. When I questioned how the threads could be cross threaded when Toyota technicians have been servicing the vehicle, the explanation suddenly changed. After I pushed back ... Read More

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DealerRater Sep 8, 2026

I purchased a sick 2026 Toyota Highlander Limited and the whole process was 5 stars!!!

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DealerRater Sep 5, 2026

Pleasure to work with Jameson. He is very kind and personable and has a sense of humor

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DealerRater Sep 5, 2026

Easily scheduled service on line. Arrived early and the service writer, Jameson, was prompt, courteous and delivered as promised.

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DealerRater Sep 2, 2026

Alex Santiago is awesome to work with pleasantly treated me with respect. Service time was less than I expected.

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DealerRater Sep 2, 2026

Easy to work with easy to communicate with nice clean show room parts department is great

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DealerRater Aug 27, 2026

The representative Alex was very courteous and helpful the waiting room was stocked and comfortable

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DealerRater Aug 24, 2026

Jason Mac is a great greeter when I first arrived. He helped me with setting my iPhone to the car. Thank you Jason! My car ran smoothly and has always had good service at Ira Toyota!!! I have been with you for many many years and been happy every time! Thank you

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DealerRater Aug 21, 2026

IRA Toyota has been fantastic. Sales, Support and especially Service. I appreciate the communication they provide particularly during the service process. The technician's videos and the Rep's professionalism are top-notch!

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DealerRater Aug 20, 2026

Service was fast and J-Mac was very insightful. I also visited the parts department to ask ad bout the best tires for my needs and was led to a very good option and they ere far from the most expensive set. Thank you Ira Toyota!

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DealerRater Aug 19, 2026

Excellent services by Ira of Toyota! I am completely satisfied for services and price of materials plus labor! Thank you very much!

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DealerRater Aug 18, 2026

They take the time to go over everything with you when the job is in transit if work is needed, and they are very courteous, I would highly recommend them

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DealerRater Aug 17, 2026

My service advisor, Alex, was very professional and friendly. He answered all my questions about the repairs promptly. The service was quick and efficient, and my car was done on time. Reliable and trustworthy dealership.

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DealerRater Aug 16, 2026

Jermaine, our service associate, is what made our experience great. In addition to the routine maintenance and oil change our car needed, several other services were noted—some were necessary, while some could wait. Jermaine took the time to look at and thoroughly explain each potential repair with us, so we were well informed and able to make the best choices. He also found details in our extended warranty verifying that an unexpected, expensive repair would be covered for us. That was hugely helpful, and we will be sure to request Jermaine’s help when we bring our car back ... Read More

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DealerRater Aug 15, 2026

I recently bought a car there. Their representative Mo Durakovic was very knowledgeable and professional. I didn’t plan to buy a car that day. But Mo was very patient with me and helped me to find a right vehicle for me.

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DealerRater Aug 14, 2026

So easy to work with Great staff Very friendly and helpful Seamless process! Definitely recommend

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DealerRater Aug 13, 2026

Franny was not pushy, he was incredibly kind when we came and weren't able to purchase the car. He reached out later with ideas and options. He's a great guy, and we hope to work with him in the future!

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DealerRater Aug 10, 2026

Sales and finance great to work with! Service excellent to work with! Service Manager the greatest along with his staff!! I always feel like a part of the family when I am their!!

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DealerRater Aug 6, 2026

Had a great experience buying my used 2019 Tundra. My salesman (Steve Sullivan) had both vehicles I wanted to look at ready and answered all my questions. Negotiations were straight forward and sales closing was easy. Also want to give Pete P. (Finance manager) a huge thank you. He helped me solve a snag with Massachusetts RMV paperwork the day after the sale in just a few minutes and I was able to get my truck registered. again, Thanks to all the Ira Toyota of Manchester employees that I dealt with this week.

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DealerRater Aug 4, 2026

The best dealership ever!! Super friendly and helpful staff!! Clean and comfortable waiting area. Fast and reliable service! Who could ask for anything else?

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DealerRater Aug 3, 2026

Tom Gray at Ira Manchester was very helpful and able to provide a very good purchasing experience.

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DealerRater Aug 1, 2026

Excellent service from technician and service . Friendly and very accommodating service. I would recommend them

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DealerRater Aug 1, 2026

Repaired my communication module that never worked from day one when I bought the car

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DealerRater Jul 30, 2026

Fantastic friendly people great service knowing that quality Toyota parts and Toyota certified techs worked on my vehicle is very important thank you for a great experience with the service department.

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DealerRater Jul 29, 2026

Nice visit for 20k check up with service advisor Jaden. Service was prompt. Jaden was helpful and friendly. Would use them again.

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DealerRater Jul 28, 2026

Service Dept was exceptional.Alex Santiago service advisor was very kind,gracious and asked if I had AAA for a discount on my bill. Got a shuttle and they paid for an Uber,Also they kept me informed via text ,got a 40K checkup,all went well .Thank you to the lady who also did great customer service.I will continue to get my car serviced here. A customer of mine,who works for a collision center told me he does business with Ira Toyota and they are a good dealership.Not all are. They earned my trust.I also ... Read More

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DealerRater Jul 28, 2026

Ryan was knowledgeable courteous and friendly. He also delivered the vehicle and color I chose in the time he promised. He is an asset to Ira. Sometimes people aren’t seen for what they accomplish but Ryan definitely showed he can get the job done. He is a valuable employee.

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DealerRater Jul 28, 2026

We had a great experience from start to finish. Our salesperson (Josh) was polite, attentive, knowledgeable, and very personable. And our finance representative (Charles) was wonderful as well. I'd recommend Ira to friends and family and will definitely be back for our next purchase.

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DealerRater Jul 27, 2026

Tom Gray helped my husband and I purchase a Highlander, and we couldn't be happier with the experience. From the moment we met him, he made us both feel comfortable and welcome. Before the purchase, I emailed Tom several times with questions, and he always responded promptly—even on his day off. At one point, he even pulled over while he was out to help me with an issue I was having, which really showed his dedication to customer service. After we completed the purchase, Tom took the time to walk us through all the features and technology in ... Read More

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DealerRater Jul 24, 2026

It was easy to schedule an appointment for the 10000-mile service on my 2025 Sienna. The vehicle was received at the scheduled time (no wait), and I was on my way home in 50 minutes. The service advisor was friendly and professional. I really appreciated the emailed video of the mechanic's inspection of the tires and brakes as part of Toyota's safety check. I have purchased 3 vehicles from IRA/Manchester since 2005, and had gotten regular service there. In all of those years, I have only had one unpleasant experience (with a sales manager in 2025).

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DealerRater Jul 23, 2026

You feel part of the family … Great staff very friendly … recommend everyone to see Ira Toyota in Manchester New Hampshire

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DealerRater Jul 22, 2026

Extraordinary effort, knowledgeable sales and service team that goes above and beyond. Terrific communication from start to finish. Total pros, very transparent and high integrity the entire time! They set a high standard for all dealerships!

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DealerRater Jul 22, 2026

Excellent experience, I traded a car and purchased a used car and everyone involved was helpful and not pushy at all, from our awesome sales consultant, Joshua Torres, to sales mgrs Dave Lelesi and Mikey Morrison, and used car manager Mike Fiala, all excellent.

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DealerRater Jul 20, 2026

Mo was an absolute pleasure to work with and made it absolutely simple to seal the deal. There wasn’t any time wasted at all waiting around like other dealers. Made the 5 hour drive up to the dealer for the car absolutely worth it and he reminded us of everything we would need to seal the deal to save us an extra trip.

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DealerRater Jul 20, 2026

Mo was incredible, very knowledgeable and easy going. Made the whole experience smooth and hassle free. Will gladly go through them again

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DealerRater Jul 14, 2026

Danielle Mcgann is very friendly and helpful. She resolves my daughter car problems that release our headaches.

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DealerRater Jul 14, 2026

Danielle was fantastic! She had great attention to detail and made me feel comfortable the minute I arrived. A+

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DealerRater Jul 13, 2026

Jennel is a keeper Enjoyed working with her, will ask for her the next time

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DealerRater Jul 11, 2026

Eight years servicing my cars here. One visit with advisor John Wight ended it. I came in for an oil change and tire rotation. He told me the oil wasn't due, but that a transmission fluid exchange and rear differential service were both due at 60,000 miles and had to be done together. He showed me one price on his screen before any work began: $229. I agreed and waited 2.5 hours. The register said $404.83. When I asked why, his answer was that's the price of the services. At home I read Toyota's official maintenance guide. At 60,000 miles both fluids ... Read More

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DealerRater Jul 10, 2026

Everyone was great to work with. Very helpful and knowledgeable. Answered all questions and were not pushy.

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DealerRater Jul 9, 2026

I recently purchased a Toyota RAV4, and Cam made the entire buying experience smooth and stress-free. He was very helpful throughout the process and took the time to answer all of my questions. Cam also prepared all of the paperwork ahead of time, which made everything quick and efficient when it came time to finalize the sale. I really appreciate his professionalism and would gladly recommend him to anyone looking to buy a vehicle.

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DealerRater Jul 8, 2026

IRA Toyota Manchester made it happen very profesional staff great dealership to shop for vehicle

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DealerRater Jul 8, 2026

Mo was great to work with. He got us exactly what we were looking for.

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DealerRater Jun 30, 2026

The service was fast and thorough, a part was needed and I was informed immediately and given options and made to feel like it will all be taken care of. Thank-you so much to Jmac for the updates and helpfulness, 10:10 recommend Ira Toyota service for your car maintenance!

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DealerRater Jun 30, 2026

My sales experience for my 2026 Camry was great! Mo did a fantastic job explaining the details and providing prompt responses to my questions. I would highly recommend working with Mo and Ira Toyota! Thank you again Mo! Thanks, Kienan

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Ira Toyota of Manchester 42.95203, -71.43778.
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